Privacy Policy


Last Updated: January 23, 2026


Harris Furniture ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.harrisfurniture.ca, communicate with us via electronic means, or visit our showroom.


This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s Anti-Spam Legislation (CASL), and industry standards for Application-to-Person (A2P) messaging.


1. Information We Collect

We collect personal information that you voluntarily provide to us and automatically collected data through digital interactions. This includes:

  • Personal Identification Information: Name, email address, phone number, mailing address, and delivery coordinates when you make a purchase, create an account, or request a quote.
  • Transaction & Delivery Data: Information related to your furniture orders, billing details (credit card/financing info), and delivery logistics.
  • Electronic Communication Data: Records of emails, SMS/text messages, and call metadata (time, duration, caller ID).
  • Audio Data: Voice recordings of telephone calls to our customer service or delivery teams for quality assurance, training, and order verification purposes.
  • Technical Usage Data: Information collected automatically via our website host and analytics tools, such as your IP address, browser type, device type, operating system, and browsing behavior.

2. How We Use Your Information

We use the information we collect for the following business purposes:

  • Service Delivery: To process orders, schedule deliveries, manage warranties, process payments, and fulfill your requests.
  • Communication: To send you invoices, delivery updates, appointment reminders, and respond to inquiries regarding products or services.
  • Marketing & Customer Engagement: To send you promotional newsletters, flyer updates, exclusive offers, and other information we think may be of interest to you (only with your consent).
  • Quality Assurance: To monitor and improve our customer service through call recording and interaction tracking.

3. Consent for Electronic Communication & Recording

By providing your contact information and engaging with us, you consent to the following:

Email and SMS Marketing (CASL & A2P Compliance) We will only send you commercial electronic messages (CEMs), including marketing emails and SMS/text messages, if we have your express consent (e.g., you ticked a box to opt-in) or implied consent (e.g., you have an existing business relationship with us through a purchase or inquiry).

  • SMS Frequency & Rates: Message frequency varies based on your interaction with us (e.g., delivery windows, order updates). Standard message and data rates may apply.
  • Opt-Out: You may unsubscribe from our marketing communications at any time.
  • Email: Click the "Unsubscribe" link found at the bottom of our emails.
  • SMS: Reply STOP, QUIT, END, CANCEL, or UNSUBSCRIBE to any text message you receive from us to opt out. Reply HELP for assistance.

Call Recording and Tracking We utilize call tracking and recording technology to ensure high-quality customer service and for accurate order management.

  • Notice: By continuing a telephone call with us after hearing an automated disclosure or reviewing this policy, you consent to the recording of the conversation.


4. Third-Party Technologies & Data Sharing

We do not sell your personal information. We share data with trusted third-party service providers who assist us in operating our business (such as our website host, delivery partners, and payment processors). These providers are contractually obligated to keep your information confidential.


IMPORTANT: Mobile Information Sharing No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
  • Website Platform: Our website utilizes third-party hosting to ensure the site functions securely and effectively.
  • CRM & Automation: We use third-party software for customer relationship management, email marketing, and SMS. This software processes your data on our behalf to help us manage our relationship with you.
  • Analytics Tools: We may use tools like Google Analytics to understand website traffic. These tools use cookies to collect anonymous usage data.


5. Cookies and Tracking Technologies

Our website uses cookies (small text files stored on your device) to enhance your browsing experience, analyze site traffic, and personalize content. You can choose to disable cookies through your browser settings, though this may affect the functionality of our website.


6. Data Security and Retention

We implement commercially reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse. We retain your information only as long as necessary to fulfill the purposes outlined in this policy (such as warranty tracking) or as required by law.


7. Your Rights (Access and Correction)

Under Canadian privacy laws, you have the right to request access to the personal information we hold about you, request corrections to inaccurate information, or withdraw your consent for the collection or use of your information (subject to legal or contractual restrictions, such as active financing agreements).


8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Harris Furniture 17 Parry Sound Drive, Parry Sound, ON P2A 0C3

Website: www.harrisfurniture.ca Email: info@harrisfurniture.ca Phone: 705-746-5100